ANY QUESTIONS?
Check out our FAQ page; the answer to your question might be there.
FAQ
Sale
How do I sell with The Little Move?
Selling us a stroller or pushchair is a breeze. All you have to do is visit the page We buy and answer a few questions. This way, we can determine our offer. If it fits, then all you have to do is ship the stroller.
In what condition are strollers and buggies accepted?
Whether brand new or old and worn, in principle, all strollers are accepted. If in doubt, you can fill out our questionnaire and we will get back to you quickly. Even defective items can help us repair other strollers.
Collapsible Do you buy other children's equipment?
As we have limited capacity, we need to use it carefully. Our aim is to complete one task very well rather than several tasks to a mediocre standard. Should we expand our scope of work in the near future, you, as a newsletter reader, will be the first to know!
How can strollers be dropped off?
We will simply send you a return label, which you can stick on the packaging. If desired, we can also provide the complete packaging (cardboard box, tape and filling material). In the greater Ulm area, we can also simply pick up the goods from your home. Just send us a message and we will organise it.
At what price will my stroller be bought?
The price set for the purchase of your stroller depends on our market knowledge and on many parameters: the condition for resale, the brand, the model, the age, etc. Only when we have all the information can we make a diagnosis and estimate the purchase price of your equipment.
How and when will I get paid?
Once we receive the goods in our workshop, we will check whether the product matches the description. You will then receive payment by bank transfer within 7 working days.
What happens if the goods do not match the description?
After a full review, a new offer will be presented, which you must accept or decline.
Why should I sell at all?
After a full review, a new offer will be presented, which you must accept or reject.
The baby carrier lying in the attic because the baby has grown, the cuddly blanket that wasn't used much after purchase, or the pram that ended up being too big and no longer fits in the car boot, all have one thing in common: they were manufactured, packed and transported to reach you. These steps consume many raw materials and have a significant impact on the environment. By reselling, you can extend the useful life of your pram and thus reduce the spread of new products on the market and ultimately overproduction. Selling makes another family happy who is looking for equipment for the birth of their baby. Your dusty pram is very valuable in the eyes of others. Even if you can't resell your Yoyo Pack 0+ at the price you bought it new, it will always bring you more than leaving it in a corner of your home. It must also be said that storing all of this takes up a lot of space and tires the eyes.
Purchase
How do I sell with The Little Move?Can I rely on the quality of refurbished strollers?
Selling us a stroller or a buggy is child's play. All you have to do is visit the page Wir kaufen ab and answer a few questions. This way we can determine our offer. Does it fit? Then all you have to do is send the stroller.
Where do you deliver?
We deliver nationwide. Whether you are in Berlin, Frankfurt, or Munich, your pre-owned stroller will be delivered to your home.
Are the prices negotiable?
We strive to make our prices as accurate and fair as possible. For this reason, no buffer for negotiation is included.
How are prices determined?
The price depends on many parameters: the condition, the brand, the model, the age, and the costs of returns, disinfection, and packaging. Ultimately, all interventions we perform on the stroller affect the price.
Are there any special offers available?
Yes, we regularly offer special deals to make your decision easier. Keep an eye out for our offers on the website or follow us on social media to stay informed.
What do the strikethrough prices on the product page mean?
The crossed-out prices correspond to the new prices at the time of market launch by the brand.
What do the statuses on the product page mean?
As new: the pram has been used very little to not at all
Very good: the pram has been used previously and shows minimal signs of wear
Good: the pram has been used previously and shows greater signs of wear
Here you can find more information on the topic.
Is there a warranty?
All our prams & buggies come with a 12-month warranty. Even after this period, we will gladly help you find spare parts or fix defects. Just get in touch with us.
Do I get the original packaging with my purchase?
In most cases, the original packaging is no longer available or is so damaged that we cannot use it. That's why all our refurbished products are repackaged. To keep our ecological footprint under control, we use packaging made from recycled materials.
Can I reserve a product?
It is possible to reserve a product. Our customer service team will be happy to assist you (kontakt@thelittlemove.de).
What happens if I change my mind after delivery?
As with all internet purchases, you have a 30-day right of withdrawal. See the exact conditions here.
Regarding refurbished prams
How are prams reconditioned?
When the strollers arrive at our workshop, they follow a proven process:
Based on the pictures and description we received previously via our purchase form, our team creates a checklist of relevant measures. We check and test the brakes, the handle adjustment, the wheels and their function, as well as the safety harness. Depending on the assessment, we carry out repairs. We then separate the different parts of the stroller, washing the fabrics together in the machine and cleaning the plastic parts with dry steam. Once everything is dry, we move on to the assembly and photography phase.
Where are the strollers reconditioned?
Our team services all prams and strollers in our workshop in Nersingen near Ulm.
Which detergents and cleaning agents are used?
We attach great importance to using products that are harmless to the environment and children. This applies, for example, to washing and cleaning agents as well as stain removers. We also carry out the final disinfection with dry steam to minimize our water and product consumption.
What are the advantages of buying refurbished strollers?
The purchase of refurbished equipment offers many advantages:
Financial advantage: Due to their age, overall condition, and the work carried out on the product, refurbished items are cheaper than new products.
Tested and inspected products, therefore safe to use: Unlike used items, which are sold as is, refurbished items are tested and repaired if necessary before sale.
A much safer purchase: The used market often involves individuals interacting with each other. Here, you have a team of professionals who are subject to legal obligations.
Good for the planet: When you buy used, no new products are produced. If everyone bought used, manufacturers would eventually be forced to reduce their production. This means less raw material extraction, fewer round trips by shipping containers and trucks, and thus lower energy consumption for transport.
Good for health: Those who use new products come into contact with very fresh, volatile chemicals. These carcinogenic chemicals diffuse into the air and pollute it. So, if you buy used products that were made a long time ago, have already been ventilated and used, you can reduce the VOC concentration.
Further information on VOCs
The optical condition: There are refurbished products in perfect condition and others in less good condition, but these products are always disinfected and cleaned, which is not necessarily the case in the used market.
Order, Payment, Delivery
I haven't received an order confirmation. Is my order valid?
- The payment method was not charged.
- The order simply didn't go through. Please try again.
- The payment method was charged.
Don't worry. It can take a while for the confirmation emails to arrive. Sometimes they also end up in the spam folder. If you haven't received a confirmation after a few days, please contact our customer service at kontakt@thelittlemove.de.
How can I track my order?
Currently, it is not possible to track the order history during preparation. As soon as we hand over the order to a delivery service, we will communicate the tracking number to you.
What are the delivery methods and times?
All orders are delivered within 2-4 days via DHL or DPD.
I'm looking for the perfect gift for new parents. How is The Little Move doing?
Give love - spread love! Of course, we're joining in with ❤️. On the order page, you can note special requests in the field 'Love words & Special Order Instructions'. We'll be happy to transfer your message to a card in the package.
Can I give a personalized gift card?
Yes, we offer personalized gift cards for all budgets here. You can give these as a gift. The recipient can then redeem this voucher on our website and choose the refurbished pram, buggy, or accessories according to their wishes. The vouchers can be split and combined.
Are gift wrapping options available?
The refurbished stroller is already delivered carefully cleaned and reconditioned. However, if you would like special gift packaging, please let us know when ordering. We will do our best to meet your requirements.
Can the gift recipient exchange the stroller?
Absolutely! Whether for yourself or as a gift, we offer a 30-day satisfaction guarantee. If the gift recipient is not satisfied for any reason, they can easily exchange the stroller.
How can I ensure the stroller remains a surprise?
Don't worry, despite its size, we will ship the stroller as discreetly as possible and without external markings on the packaging to preserve the surprise.
Can I cancel or change my order?
Once an order has been placed and paid for online, it is no longer possible to change it via the website. However, our customer service can do this for you. Just send us an email (kontakt@thelittlemove.de). The sooner, the better ;-)
Which payment methods are accepted?
We accept the following payment methods for online orders
- Mastercard & Visa
- Apple Pay & Google Pay
- Klarna
- Paypal
- Bank Transfer (Prepayment)
Are my bank details handled securely?
To determine if transactions can be performed securely, the website URL must begin with "https" and a padlock symbol must be displayed on the left side. The final "s" in the "https" acronym means "secure," so the data transfer protocol is encrypted and security is ensured. The old "http" version (without the final "s") did not confirm the website's security.
Fortunately, The Little Move website meets all these criteria.
What does delivery cost?
Delivery is free for orders over €50. For orders under this amount, we charge €7.50.
What will I find in the package?
In the package, you will find the ordered stroller or buggy along with a note listing the reconditioning measures.
Returns & Refunds
After receiving my order, it doesn't fit. What can I do?
If an item does not fit or you do not like it, there is a 14-day right of withdrawal.
More information can be found here.
There is a problem with the delivery (incorrect or incomplete delivery, defective products,...).
Despite our best efforts, it can unfortunately happen, albeit very rarely, that deliveries are incorrect. Our customer service (kontakt@thelittlemove.de) will help you resolve the issue as quickly as possible.
